Water meter FAQs
1. In a rented property, who will be sent the water meter bill/invoice?
2. How much will water cost?
3. What if my water bill is high?
- Test for water leaks
It is the property owner's responsibility to repair leaks on their property and pay for the cost of repair. All leaks should be repaired as soon as possible because the less water you use, the less you pay for. Council does not offer a leak investigation or repair service for private properties. We suggest you contact your plumber for ways to locate and fix leaks on your property.
- Test meter accuracy
If you believe your water meter is not providing an accurate reading the Council can test your meter or restrictor. If the test finds your meter is not accurate, you will not be charged for the test. But if the test finds that your meter is accurate, then you will be required to pay the associated fee as outlined in Council's Fees and Charges Schedule.
- Actively reduce your household water use
On average, non-metered residential customers use 250 litres of water per person per day. Metered residential customers use around 190 litres of water per person per day..If you are using more than this, there are things you can do. Head to www.smartwater.org.nz to find out how to cut down how much water you are using, each and every day!
4. What is a water bill made up of?
5. Is the Council also fixing water leaks?
1. What is a ‘complex property’?
- properties where there is not a single Council water supply point per property. Instead the water supply point is shared with neighbours.
- properties where Council does not own, or have legal access to, the connecting pipe from the Council water supply point to each property.
2. Are all cross-lease or interconnected flats/units considered ‘complex properties’?
3. How many complex properties are there in the Waipa district?
4. How does Council want to meter complex properties?
5. Why are complex properties being treated differently?
6. Is putting in one main meter, and splitting the cost equally between neighbours (known as a shared meter) the best solution?
7. Why is it not possible to install dedicated meters on every complex property?
8. Would any property owners on a shared meter get their own, dedicated water bill?
9. What would happen if a neighbour didn’t pay their water bill?
10. Will water meter bills be sent to landlords or tenants?
11. When will this come into effect?
12. Has anybody indicated they want to have their own meter installed, and pick up any cost of private plumbing?
13. How should people contact Council to discuss this issue?
Page reviewed: 06 Oct 2017 1:45pm