As a registered and accredited Building Consent Authority (BCA), we are required to have a BCA Complaints Policy. Feedback in the form of complaints provides opportunities for learning and improving services. We want to hear from you if you feel dissatisfied with any part of our service related to Building Consent processing or inspection and issuing Code Compliance Certificates.
Complaints received by our Council are entered into a Customer Request Management system and assigned to the leader of the service or area the complaint is related to. You may be contacted to discuss the issue further in order to assist in seeking a resolution.
If you choose to lodge your complaint anonymously, our usual process of making contact to discuss a resolution or advising how we have dealt with the issue is not able to occur. We may however, record the complaint (without any personal details), and how we resolved it our internal notes help improve our services.