Anyone making unreasonable or excessive noise can be fined up to $10,000. If excessive noise is not reduced to a reasonable level following the issue of an excessive noise direction the noise control officer, accompanied by a Police officer, may enter the premises and:
Remove whatever is causing the noise
Render the equipment inoperable
Lock away or seal whatever is causing the noise
Take any other steps needed to reduce the noise
You may also face a fine of up to $10,000 if you fail to comply with a direction to reduce the noise to a reasonable level.
Registering a noise complaint
This is the process for making a complaint about excessive noise:
Call Noise Control at any time of the day or night on 0800 924 723, 24 hours a day, to make a complaint or enquiry. It is important to call when the noise is occurring, as the volume will need to be assessed
When you make a complaint, you will be asked to provide your details and where the noise is coming from. Your details are not made known to the noisemaker but are for our records
Noise Control Officers will investigate, assess the noise level and make sure it’s reduced if it is considered excessive under the Resource Management Act 1991
You’ll be asked if the noise control officer can make their assessment from your property - this will enable the officer to make a more accurate assessment of the noise as it affects you
If the noise starts again after the noise control officer has visited, contact us again and a noise control officer will revisit the address
You will also be asked if you want any feedback on the outcome of the investigation and if so, the noise control officer will phone you directly to explain the outcome.
Persistent noise problems
If there are ongoing complaints, further action can be taken to achieve the required outcome.
This includes the issue of a formal abatement notice, issued under the Act.
Non-compliance with this notice carries severe penalties.
Immediate fines are also imposed in some cases on non-compliance with either a written direction or an abatement notice. These are called infringement fines and are $500 and $750 respectively.
What happens to equipment that has been seized?
The noise control officers may remove equipment, like stereos and amplifiers if the owners don't reduce excessive noise to a reasonable level for 72 hours after a written direction has been issued.
Any equipment taken can be reclaimed from the Waipā District Council offices in either Te Awamutu or Cambridge when the officers are satisfied that its return will not lead to resumption of noise beyond a reasonable level.