Duty Planner Service

Our duty planners can provide planning information such as zoning, rules relevant to that zone and advice on how to apply for resource consent(s) in order to facilitate development projects on specific properties. The duty planner does not deal with wind zones, interpret records of title, building consent enquiries, or future zone/rule changes. For future zone/rule changes please phone 0800 924 723 and ask to be put through to the Strategic and Policy Planners.

There's generally no cost associated with duty planner enquiries. However, for more complex or ongoing enquiries that exceed 30 minutes, a charge of $145 per hour or as documented in the fees and charges manual may be incurred. The duty planner will advise you before charges start to be incurred.

For more detailed enquiries, our pre-application service may be more appropriate and our duty planner may refer you to this service if it is beyond the scope of the duty planner service.

Book an appointment with a duty planner here.

What our Duty Planners can help with:

Our duty planner can answer enquiries on district plan rules (such as setbacks, earthworks, subdivision) policy overlays and zoning, assist in interpreting consent notices and existing consent conditions.

Please note: As the district plan rules differ depending on the zone we cannot help people who do not have a specific property address.

You will need to provide a specific address and include as much information as possible about your query.

What our Duty Planner cannot help with:

Building consent enquires – please direct to Council’s Building Team.
Civil matters (such as trees on private property)
Private covenants / easements
Proposed District Plan queries regarding Hearings / Submission need to be directed to Council’s policy planners

Please also check information on our website for District Plan rules and provisions.

Contacting a duty planner

You can book an appointment or request for a duty planner to contact you via phone or email by clicking here and completing the online form, or by phoning 0800 924 723.

Duty Planner Service