Waipā District Council Alert Level 3 FAQs
All Council facilities including the libraries, Te Awamutu Museum, playgrounds, boat ramps, halls, Council offices and other public venues will be closed during Level 3.
With our libraries and the Te Awamutu Museum closed, we encourage you to make the most of what it available online.
Library members have access to databases, eBooks and eAudiobooks during Level 3 via www.waipalibraries.org.nz. Become a member by emailing email@example.com with your name, address and contact details.
Te Awamutu Museum has an incredible online collection that you can explore at www.collection.tamuseum.org.nz/explore.
Information on our public toilets during COVID-19 can be found here.
During Alert Level 3, Council staff are continuing to carry out essential services, manage daily business and plan for post Covid-19 recovery. Key services include but are not limited:
- Customer support via telephone and online.
- Urgent building compliance work where there is a risk to public safety
- Essential water services such as water treatment, repairs to waste water connections and major water leaks.
- Parks services such as treescaping and line clearance when urgently required
- Cemetery duties.
- Road safety, essential repairs to roading where necessary and monitoring of high-risk roads
- Urgent animal control work where there is a risk to the public and continued operation of the pounds
- Accounts payable via phone and online.
For information on other key services operating during Alert Level 3, please call 0800 WAIPADC (924 723)..
Cabinet makes decisions on changing alert levels. Head to www.covid19.govt.nz for the latest information.
Symptoms of COVID-19 include:
- -a cough
- -a high temperature (at least 38°C)
- -shortness of breath
- -sore throat
- -sneezing and runny nose
- -temporary loss of smell.
If you have these symptoms please get tested. Head to www.healthpoint.co.nz for a list of local testing centres and vaccination centres.
There are a range of options to request services. Head to www.waipadc.govt.nz/do-it-online or call our helpful customer support team at 0800 WAIPADC (0800 924 723).
Use the COVID-19 Tracer app when entering council facilities including Council offices, public toilets, and other council services.
Face covering is mandatory when entering and using council facilities.
Please maintain a distance of 2 metres between you and those outside your bubble when using council premises.
You can pay invoices, rates and accounts at www.waipadc.govt.nz/payit. If what you’re wanting to pay is not included, please phone 0800 WAIPADC (924 723) for further assistance.
Yes, at Alert Level 3, we are conducting our regular Council, committee and community board meetings online rather than in person. Tune in at www.waipadc.govt.nz/livestream.
Cemetery grounds are open for pedestrian access, however gates and vehicle access will remain closed. Small gatherings at funerals and tangi of up to 10 people are permitted during Alert Level 3. Please keep a physical distance of 2m between those not in your household bubble.
No, during Alert Level 3, all playgrounds, skate parks, BMX tracks, mountain bike parks, netball/basketball courts and boat ramps remain closed, as well as some parks where physical distancing is not possible.
This is to limit close contact between people and prevent the spread of COVID-19 on surfaces. These spaces will not be maintained or cleaned during Alert Level 3.
If you need to leave your house for exercise during Alert Level 3, please stick to open spaces within the district - the closer to home the better.
Yes but dogs must be on a lead at all times to help reduce the spread of Covid-19, even in areas that are usually off-leash. Please remember to pick up your dog’s poo when out and about and take it back home with you.
Please ensure you keep at least two metres between you and any person or dog that is not in your bubble.
Yes, major projects will continue under strict COVID-19 Alert Level measures.
Water services including non-essential repairs, connections and maintenance to pipes, equipment and assets will continue.
Yes, as most of our wheelie bins are collected using a mechanical arm, we can continue recycling collection for most of our district at all COVID-19 Alert Levels.
However at Alert Level 4 and 3, our assisted and narrow streets services are on hold due to the manual handling required. This is the same process as during the 2020 Alert Level 4 lockdown. We will endeavour to restart this service as soon as alert level changes permit.
- Click here to view our list of affected streets (whole or partial)
Further information about the assisted service/narrow street collection recycling service
Properties on streets that are too narrow or difficult for the recycling truck to turn around are currently serviced by a small recycling truck. This requires the driver to exit the vehicle and load the wheelie bin by hand onto the truck's lifting mechanics.
Due to the heightened risk of exposure to COVID-19 and risk of further spread of contamination from bin to bin, these households are more impacted than the rest of the district.
This also applies to retirement villages (except Highfield Country Estate), pensioner housing and those who are on assisted service due to disability or illness.
Assisted services at a glance:
Alert Level 4 — Lockdown: Recycling service is on hold.
Alert Level 3 — Restrict. Recycling service is on hold.
Alert Level 2 — Reduce. Recycling service resumes
Alert Level 1 — Prepare. Recycling service resumes.
While at Alert Levels 3 and 4, please hold on to your recyclables in the relevant bins until we can resume the service. Click here for ways you can reduce your waste.
Our recycling service will continue throughout Alert Level 3, with some limitations to collection on narrow roads.
If your recycling hasn’t been collected and you aren't on the affected properties list, please call 0800 WAIPADC (924 723) and we will do our best to resolve the issue.
No. As an essential service, the Waipā District Council’s recycling collection service continues to be operated at all COVID-19 rate levels for the wider district, with the assisted and narrow streets service suspended at COVID-19 Alert Levels 3 and 4. Recycling in Waipā is paid for via property rates as a standard fee of $107, charged to all properties across the Waipā District.
The assisted and narrow streets recycling collection services require manual handling of wheelie bins in order for collection to take place. This action may result in a potential risk of spreading COVID-19 to the driver and the wider community which is why these are suspended at Alert Levels 3 and 4. Keeping our staff and contractors safe in their work is our main priority.
There are no additional charges for the assisted and narrow streets services. There is also no practical means of remitting/ discounting the annual recycling rates charge for the properties that normally receive this service. Rates are set in good faith at the commencement of the financial year.
Rubbish in Waipā is a privately-owned service. For any enquiries, please speak to your rubbish provider. If you use yellow pre-paid bags, your provider is EnviroWaste and they can be contacted on 0800 240120.
Waipā District Council has been advised both Waste Transfer Stations are closed until Alert Level 2.
There is a wide range of support available for businesses affected by the lockdown.
Wage Subsidy Scheme:
The Wage Subsidy Scheme allows eligible employers to apply for support if they expect a loss of 40 percent of revenue as a result of the alert level increase. The COVID-19 Wage Subsidy August 2021 is a payment for employers to keep paying staff and protect jobs. Applications will be open from 9 am on Friday, 20 August 2021, for two weeks.
Resurgence Support Payment
The Resurgence Support Payment is available for small businesses that experience a loss of 30 percent of revenue as a result of the alert level increase to level 2 or higher. Eligible businesses can apply to receive up to $1500 plus $400 per full-time equivalent employee, up to a maximum of 50 full-time employees. Applications will open at 8am on 24 August 2021.
If you have questions about Alert levels, how to access Government business support or general resources, call the business helpline. The helpline is free and can be accessed by calling 0800 500 362 for the North Island, or 0800 50 50 96 for the South Island.
It can offer you:
- specific advice and access to government business support
- advice on what Alert Levels mean for your business
- HR and general business advice and access to online resources and webinars
- connections to business advisory services.
Other business support
Stuff have launched a Local Shout Out on their channels, if you are able to deliver in the region click here to fill in your details and you will be added to their local delivery promotions.
Some of you may have been on Digital Boost seminars we held recently in Te Awamutu and Cambridge. The programme was created by MBIE and contains free resources and programs to help businesses with their online presence and anything digital around it, They cover marketing, accounting, and operations and have some amazing online resources. You can access that HERE.
Hamilton Waikato Tourism have reactivated their Mighty Local campaign to promote local businesses, particularly those in food & beverage-related businesses and essential services. The website is ready to go again at mightylocal.co.nz
Phase 1 with, your generous help as per last time, will provide information about what local Waikato businesses are operating as essential services in Alert Level 4 lockdown, particularly in the retail and F&B sector - either in-store or online deliveries.
The second phase will activate at Alert Level 3 and will add those local F&B businesses offering take-aways and contactless delivery – one of the most popular topics of last year’s Mighty Local campaign!
Please continue to visit https://covid19.govt.nz/ for the latest information
LEVEL 3 AND 4 BUSINESS
As we continue to move through alert levels there will be different rules applying for businesses at each level.
Currently at level 4 only businesses registered as essential services are able to operate as detailed at https://covid19.govt.nz/business-and-money/busines...
At level 3 the requirements for operating are outlined on https://covid19.govt.nz/business-and-money/busines...
In-person building inspections are taking place. Bookings can be made by calling Waipā District Council on 0800 WAIPADC (0800 924 723).
You must ensure you have a site-specific safety plan to address the risks associated with COVID-19 (COVID-19 Controls Plan) and have all of the MBIE safety requirements in place or the Inspectors will not enter the site or compete the inspection. Inspector’s will be asking for evidence of implementation. Information on what health and safety measures are required is available at https://www.chasnz.org/covid-19-resources.Or click here to download a copy.
The following guidance is provided for onsite inspections.
On the morning of the inspection, an inspector will ring ahead and confirm that there is no one on site that is sick/showing symptoms and that the physical distance requirements can be met along with ensuring that the site has all MBIE safety requirements in place.
The site contact given at the time of the booking must be available to answer the inspectors calls at any time on the day of the booking, therefore it is critical that the correct phone number is provided so that the inspection can take place.
Please note your inspection booking time may vary from the time you have booked in due to other cancellations prior to your booking.
If the physical distance requirements cannot be met, there is someone on site who is showing symptoms or all of the MBIE safety requirements are not in place the visit must be cancelled prior to the booking time or the inspector will not enter the site and will fail the inspection.
Information on what health and safety measures are required is available at https://www.chasnz.org/covid-19-resources.
The health and safety requirements to follow for a safe inspection are detailed in the COVID-19 Health and Safety Protocols for New Zealand Residential Construction Sites or https://www.chasnz.org/covid-19-resources:
Section B) Site Entry: this includes:
- All sites to have clear entry/exit points and have clear signage and fencing where appropriate,
- A sign in register,
- Wash Stations,
- All workplaces must also register with the Government tracer app and have the bar code (QR Code) clearly displayed https://covid19.govt.nz/business-and-money/busines...
- Signage installed
Section C) Site Operations (Including deliveries & visitors),
Section D) Leaving Site.
You will receive a briefing from the inspector regarding the outcome of the inspection. This will be done either using the two-metre physical distancing rules onsite, or by phone after the inspection. The inspection report will be emailed to you at the conclusion of the inspection.
Waipā District Council is acutely aware that there will be certain products that will have been specified at consent stage that may not be able to be sourced during this period.
To ensure we can facilitate these changes efficiently, please ensure you raise these matters ahead of time and apply for either an amendment or minor variation before the change of product is installed.
Building Consents and Code Compliance Certificates (CCC)
- Our team is continuing to work remotely and online services are still available.
- We will process building consent and code compliance certificate applications digitally, and grant and issue them.
- Pre-application meetings are only available by phone or online conferencing.
Yes, you can still apply for CCC during this time. Please submit your CCC application form and all supporting documentation via the AlphaOne portal (as usual) and providing that your final inspection has passed we will process your CCC remotely.
No, the Building Clock will not stop during this time. Our teams will be working remotely to process any existing online Building Consent application or new applications lodged.
There may be some disruption to our usual service but we aim to maintain business as usual as much as possible. If you have any questions regarding your application then do not hesitate to contact us on 0800 924 723 or by emailing Building.Admin@waipadc.govt.nz.
Yes, our teams are operating remotely during this time. You can apply for a Building Consent or Amendment, online through our website. If you have any questions or need assistance with your application, do not hesitate to contact us and one of our team members will be happy to help.
We will continue to monitor the situation and respond in accordance with the government’s direction. If you need more information, please visit our website here.