Our contact details

Find out how to get in touch with us in person, over the phone, by email and via social media.

Give us a call

You can call us 24 hours a day, seven days a week.

Telephone:

Te Awamutu head office: 07 872 0030
Cambridge service centre: 07 823 3800
Freephone: 0800 WAIPADC (0800 924 723).

Please note

Our calls are recorded for quality and training purposes.

During office hours:

Press 1 for water, wastewater enquiries and water invoice or payments
Press 2 for all other enquiries.

Outside of office hours, including weekends and public holidays, a pre-recorded message will play.

Press 1 for urgent non-water-related enquiries
Press 2 to be connected to our afterhours service.

Email us

You can email us at info@waipadc.govt.nz

On social

Visit us

Visit one of our customer service centres in Te Awamutu or Cambridge. Our friendly customer experience team are available from 9am to 5pm Monday to Friday

Te Awamutu head office: 101 Bank Street, Te Awamutu
Cambridge service centre: 23 Wilson Street, Cambridge

By Post

Feel free to reach us via post.

Waipā District Council, Private Bag 2402, Te Awamutu 3840

By Antenno

Stay informed with Antenno! Our free mobile app sends notifications and alerts about the places important to you. You can also use it to report any issues in your community or other Council-related concerns.

Find out more on the Antenno page.

Your feedback

Give us feedback, whether it is a compliment, complaint, or an idea about any of our services.

Give us your feedback.