Water shutdown applications
If you require a water shutdown, all relevant documentation must be submitted at least 15 working days prior to the proposed shutdown date. Note, the following forms do not apply to wastewater shutdown requests.
Apply for a water shutdown
Please follow the steps below to apply for a water shutdown with Waipā District Council:
Step 1 – Download application forms or use the online Water application form
To apply for a water shutdown, please either use our online application form by clicking the link or download and complete the required forms:
- Water shutdown online request form
- Water shutdown request form
- Water shutdown methodology form
- A map of the affected areas – please visit Maps Online and provide a screenshot of the affected properties as part of your application.
Step 2 – Application Checklist - Mandatory information
Please ensure you have provided the following as part of your application process. If you do not provide the following, your application will be declined.
- Affected areas i.e. properties affected, sensitive customers etc.
- The location of any valves
- Methodology of work and timelines
- Risk assessment for the interruption of supply to affected parties
- Contingency plans are attached (i.e. the plan if/when things go wrong).
- For example Wider area affected than first identified, pipes located in a different area, shutdown takes longer than expected, etc.
- Evidence that sensitive customers i.e. Schools, Hospitals, hairdressers, industrial and commercial properties likely to be affected by the shutdown have been approached and consulted, prior to submitting completed application forms.
- Proposed shutdown date and an alternative shutdown date.
- Contact details during the shutdown, alternative contact details, methodology of work/standard operating procedure/s.
Step 3 – Submitting your water shutdown applications
- Application to be submitted to Development/Project/Consulting Engineer that is dealing with the project
- Shutdowns must be performed only between Monday 8.00am – Thursday 11.59pm. Shutdown requests for Fridays will be approved on a case-by-case basis.
- If any shutdown is likely to take 8 hours or more, additional information may be required before approval can be granted, due to legislative requirements regulated by Public Health.
- Planned shutdowns in industrial and commercial areas may be carried out during working hours only with the consent of all affected parties.
- All possible preliminary work (excavation, exposing main, securing site and materials, etc.) shall be carried out PRIOR to the shutdown.
- Approval may be contingent on receiving bacteriological test results 72 hours’ prior to the proposed shutdown date and pressure test results are signed by approved personnel.
- The number of bacteriological samples required for any shutdown application are in accordance with the lengths of pipeline, as per the Regional Infrastructure Technical Specifications
Water shutdown approval
Once your application forms have been approved, please undertake the following:
- Every shutdown application requires a trial shutdown beforehand – this will be arranged by Council staff.
- If the trial is successful, the application will be approved.
- If the trial is unsuccessful, the applicant will need to resubmit the application process with updated information. The trial will be repeated until a successful result is achieved.
- You are required to give affected property owners 48 hours’ written notice of the shutdown AND notify the fire service/emergency services.
- Written notification details must include:
- The exact time of commencement of the shutdown
- The anticipated duration of the shutdown
- The location of the shutdown and names of affected streets
- The reason for the shutdown.
- 24 hours prior to the shutdown occurring, the applicant shall confirm the notification details above, in an email to:
Step 5 – Perform shutdown/installation/reinstatement
- The applicant will carry out works only as per the approved methodology.
- Council Reticulation Operator will turn the water back on following the completed shutdown.
- Applicant must reinstate the worksite, surrounding area, including clean-up after the works are completed, subject to approval/sign off from Development/Project/Consulting Engineer.
- Applicant must notify:
- Completion of shutdown
- As-Built documentation
- Any leakages (should they occur) to the Development/Project/Consulting Engineer.
Summary of Shutdown Application Process
15 days prior to intended shutdown
- Completed application forms and supporting documentation is submitted to Council
5 working days prior to the intended shutdown
- Consultant Engineer/Development Engineer/Project Engineer may request additional information from the applicant within 5 working days after receiving the application and/or forward application and accompanying information to Water Services Team
- Water Services Team arrange for trial shutdown and may request additional information from the applicant in order to approve the shutdown application.
72 hours prior to intended shutdown
- Bacteriological testing results are provided and meet the standards stated in the Regional Infrastructure Technical (RITs) document
- Consultant Engineer/Development Engineer/Project Engineer will advise the applicant if the application has been approved.
48 hours prior to intended shutdown
- Successful applicants give notice of shutdown to affected parties in writing, including emergency services.
24 hours prior to intended shutdown
- The shutdown is confirmed in writing 24 hours’ beforehand to Council staff
If the application is unsuccessful at any stage, Council will inform you of the reasons why and you will be required to start again from Step 1.
Other useful links
If you need to request a new water connection, click here.
If you require a wastewater shutdown requests on systems that are pressurised, you will need to discuss with development engineering/water services. Please click here to enquire.